Payment Method Not Working: Troubleshooting Guide

If your payment fails at checkout, try these steps:

Quick checks

1. Confirm your card details are entered correctly.
2. Check your available funds/credit.
3. Make sure your card/payment method allows online and (if relevant) international transactions.

Try again

4. Try a different browser (or private/incognito mode).
5. Clear cache/cookies and retry.
6. Try a different device (mobile vs desktop).
7. Try an alternative payment method if available.

Still not working?

Contact your bank/payment provider to check whether the transaction is being blocked.

Contact Succora Support

If you’re still stuck, contact our support team and include:

• a screenshot of the error message (if possible)
• your country
• the email you used at checkout

Need help?

To contact our support you can write an email to [e-mail] or Submit a request through our Help Center.