My plant arrived damaged (DOA) — what to do

If your plant arrived damaged, don’t worry—we’ll help.

Step 1: Unbox gently and inspect

• Remove the plant carefully and keep any packaging until you’re done checking everything.
• If soil spilled, that’s common in transit.

Step 2: Take a few clear photos

Photos help us identify the plant and understand what happened. Please include:

• close-up of the damage
• full plant photo
• packaging/box
• shipping label (tracking visible)

Step 3: Basic first aid

• Place the plant in bright, indirect light for 24–48 hours.
• Avoid watering immediately unless the soil is completely dry and the plant is severely shriveled.

Step 4: Contact us

Submit a request through our Help Center or email [e-mail] with your order number and the email used at checkout, and attach the photos.