Garden Tools and Materials FAQs

This article covers non‑perishable items such as tools, pots, and gardening supplies.

Shipping times

Shipping typically takes 7–12 business days within Europe, depending on destination and product availability.

Returns (non‑perishable items)

You can request a return within 30 days of delivery, as long as:

• the item is in perfect condition, and
• it is returned in the original packaging.

Return shipping is paid by the customer unless the item arrived damaged or incorrect.

To request a return, include your order number and the email used at checkout.

My item arrived damaged

Please contact us with photos of:

• the item
• the packaging
• the shipping label (tracking visible)

We’ll confirm the next steps.

Need help?

To contact our support you can write an email to [e-mail] or Submit a request through our Help Center.