Tracking says delivered, but I didn’t receive my package

If tracking shows “delivered” but you can’t find your package, try these quick checks first:

Quick checks

• Look around the delivery area (porch, side door, safe place).
• Check with neighbours or building reception.
• Check the carrier’s tracking page for a delivery photo or note.

Still not found?

Submit a request (or email us) with:

• your order number
• the email used at checkout
• your delivery address (city/postcode is enough)
• the tracking number

We’ll advise the next steps based on the carrier status.

Need help?

To contact our support you can write an email to [e-mail] or Submit a request through our Help Center.