I placed the wrong order — can I change or cancel it?

If you placed an order by mistake (wrong item, quantity, or address), contact us as soon as possible with your order number and the email used at checkout.

If the order hasn’t shipped yet

We can usually help with:

• changing an item
• updating quantities
• correcting the delivery address
• cancelling the order

If the order has already shipped

Once a parcel is with the carrier, changes may not be possible. We’ll check the shipment status and advise the best next step.

Need help?

To contact our support you can write an email to [e-mail] or Submit a request through our Help Center.