I received the wrong item — what happens next?

If you received an item different from what you ordered, we’ll make it right.

What to do

Submit a request (or email us) with:

• your order number
• the email used at checkout
• a photo of the item you received
• a photo of the shipping label (tracking visible)

Need help?

To contact our support you can write an email to [e-mail] or Submit a request through our Help Center.