Shipping, Payment, and Order FAQs

Shipping

How long does shipping take?
Shipping typically takes 7–12 business days within Europe, depending on destination and product availability.

What countries do you ship to?
We currently ship across Europe. If you’re outside Europe, please contact us before ordering.

Payment

My payment method isn’t working — what should I do?
Double-check your payment details, try a different browser/device, or try an alternative payment method. If the issue continues, contact your bank/payment provider to check for blocks or restrictions. You can also see our full troubleshooting guide: Payment Method Not Working: Troubleshooting Guide.

Order changes

Can I change my delivery address?
Yes—if the order hasn’t shipped yet. See: How to Change the Delivery Address for Your Order.

I made a mistake in my order—can I change or cancel it?
Possibly, as long as the order hasn’t shipped yet. See: I placed the wrong order — can I change or cancel it? (recommended title for your “wrong order” article).

Can I change a product in my order?
Yes—if the order hasn’t been processed/shipped yet, and depending on availability. See: How to Change a Product in Your Order.

Need help?

To contact our support you can write an email to [e-mail] or Submit a request through our Help Center.